Over promises and under delivers - Principal Project Manager Experian Employee Review

There is a disconnect between different parts of the organisation. Product teams state a vision and Sales sell something different which then leaves a challenge for the delivery teams navigating between the two. I worked Within the Solutions Team (delivery of client projects) and there were a number of issues: - disconnect between Product/Sales expectations and Delivery capability (ie insufficient people to deliver the projects) - People spread too thinly across projects with no management of the people conflicts; these are just dumped onto the delivery teams to resolve and deal with the client issues - Product/Sales unwilling to make the difficult decisions when needing to make priory calls between issues/projects until it is too late and then leaving it to the delivery teams to manage the impacts onto clients - Solutions are sold to clients before they are even finished/proven meaning that we then have no option but to disappoint the client when we can’t meet delivery timelines as a key component is not available or it does not work which is then left to the project delivery team to resolve/manage - there is too much reliance in single individuals with technical or subject expertise creating bottle necks - the delivery capability of the organisation is immature. Processes and supporting delivery technology applications are very basic with a lot of manual processes and duplication of effort for very basic things - limited focus on people; you are treated as a resource and moved from task to task regardless of alignment of expectation/experience and no interest on development need/aspirations