Good benefits but unrealistic expectations from leadership - American Express Customer Service Experian Employee Review

2.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Holiday pay, good overtime pay, PTO accrual is good starting out

Cons

Leadership doesn't care about you and ridiculous expectations, thinks you can survive is a skeleton crew but then management gets upset when we dont meet goals, I definitely do NOT get paid enough to talk to these rude customers

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Experian Response
1mo
Thank you for sharing your feedback and for your time at Experian. We’re glad to hear that benefits and time‑off offerings were positive aspects of your experience. We also appreciate your perspective on leadership expectations, as feedback like this helps inform ongoing discussions about how we support our teams and deliver sustainable workloads.

Explore other reviews about Experian

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment and people management is amazing

Cons

None that I can think of

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance, fair, hybrid. Opportunities if you are in business or sales. Avoid if looking for a technical career.

Cons

Experian publicly advertises that they are a technology company, but operationally if you want to move ahead, in the business and sales area is where you want to be. Very little opportunity for engineers and technical. Experian has become more of a Fintech company in the last 5 years and leaves them vulnerable in bad economies.

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