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      Experian

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      Experian reviews

      Overall good - Senior Client Engagement Manager Experian Employee Review

      4.0
      Dec 18, 2025
      Senior client engagement manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Concrete SLAs mean I always have enough time to do my work • Sales Team (BDs) know our services super well, so they don’t oversell • Great culture, feels supportive • actually no blame culture • Great process documentation • I have latitude to handle clients how I want • Get the opportunity to work on internal projects outside my daily job duties • Recognition freely given • Decent pay • We were able to disagree and have differing perspectives and still push forward.

      Cons

      department leadership took the decision to offshore a couple teams and handled the announcement terribly. Management was so insensitive and callous I couldn't believe it. That said, the Director who was the main problem was let go after 1 year in the role.

      avatar
      Experian Response
      2mo
      Thank you for sharing such a thoughtful and detailed reflection on your experience, and for the many years you spent contributing to Experian. We’re glad to hear that our culture, ways of working, collaboration, and trust had a positive impact on your day‑to‑day experience. At the same time, we acknowledge your feedback regarding how organizational changes were communicated. We understand how important thoughtful, transparent leadership is during times of change, and feedback like yours helps reinforce that expectation. Thank you again for your contributions and for sharing your perspective.

      Explore other reviews about Experian

      5.0
      Jun 4, 2026
      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great environment and people management is amazing

      Cons

      None that I can think of

      3.0
      May 29, 2026
      Business analyst - senior implementation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work-life balance, fair, hybrid. Opportunities if you are in business or sales. Avoid if looking for a technical career.

      Cons

      Experian publicly advertises that they are a technology company, but operationally if you want to move ahead, in the business and sales area is where you want to be. Very little opportunity for engineers and technical. Experian has become more of a Fintech company in the last 5 years and leaves them vulnerable in bad economies.

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