Shame about the CTO with a (rumoured) long HR file - Anonymous employee Experian Employee Review

2.0
Oct 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This is only about the consumer services team and i cannot speak to other Business Units. A wonderful mix of talented, lovely and genuinely dedicated people at the individual contributor and middle management levels. Largely great work life balance historically and a reasonably flexible hybrid policy.

Cons

This is only about the consumer services team and i cannot speak to other Business Units. Since joining there's been an undulating decline in the quality of the Senior Leadeship. This culminates with a CTO of whom there are rumours that would start court cases and whilst i don't know if they're true the fact that they're even given general credence says more than enough about character. My personal experiences with them are largely just that they'll say entirely different things to two different people to avoid conflict, seems to do this almost compulsively and when cornered has been known to push individuals in a way that makes them actively uncomfortable, several individuals have specifically moved teams or projects to avoid them. A CEO that either tolerates or can't see through this happening repeatedly and recently mystifies me. That being said further anecdotal allegations against the professional conduct and respect for juniors of other executives suggest this could be more of a boys club come superiority complex problem. It is truly a shame to see a fantastic supporting cast ruined by it's leading members. I can only hope for the sake of the majority of colleagues whom I hold in highest esteem that these are the illusioned ravings of a cynic that enjoys being a little grumpy on my part and not the reality I fear i atleast somewhat accurately perceive.

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Experian Response
6mo
Thank you for taking the time to share your thoughts. We’re sorry to hear about your experience, as it doesn’t reflect the culture we work hard to uphold. We appreciate you highlighting the talented colleagues, strong work-life balance, and flexible hybrid policy—these are values we’re proud of and strive to maintain across our teams. At Experian, our people-first approach is at the heart of everything we do. The majority of reviews on Glassdoor rate us 4 or 5 stars, and we were honoured to be named one of the World’s Best Places to Work for the second year in a row, ranking #14 globally. This recognition reflects the dedication and collaboration of our teams worldwide. We take concerns about leadership seriously and your feedback matters, and it helps us continue to improve and ensure Experian remains a great place to work for everyone. I encourage you to personally reach out to me so I can better understand and address your experience. Thank you again for sharing your perspective. Lydia Sleaford – HR Director

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