They don't care about you - Online Test Rater ETS Employee Review

1.0
Sep 17, 2023
Recommend
CEO approval
Business Outlook

Pros

You can do a second job that actually cares about you while you do this one

Cons

I've been a rater with ETS for almost 20 years. When I started, $15-$18 an hour was a decent wage for a work at home job when there weren't many of them. It's now 2023 and ETS has never once raised our wages a DIME. They've told us that "there's no money for it." It's infuriating to see all these people making over 100k while the people who do the grunt work of actually scoring the exams are making minimum wage with no PTO, no sick days, no bonuses - nothing. In fact... this is fun... WE GOT A PAY DECREASE! No. Make that THREE pay decreases! TOEFL went down from $18 to $15. They got rid of full-paid shifts if they cancelled in less than 24 hours, cutting them down to half pay and then cut THAT down to NO pay during COVID. How's that for you? Oh! and if you cancel too many shifts, you get a warning letter that they'll fire you. But they want you planning your life out 6 weeks in advance and expect you to prioritize their shifts, even if they'll cancel them with no pay. They do not respect their employees in the least. They want us to have Masters degrees and to teach at universities and then treat us worse than Target treats their floor workers.

Explore other reviews about ETS

5.0
Apr 11, 2025
Recommend
CEO approval
Business Outlook

Pros

It was a good experience.

Cons

Nothing of note that was negative.

1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Support of immediate management and coworkers makes coming to work every day a pleasure.

Cons

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

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