Pros
- great hours working 9 - 5 - good to develop admin experience while building on previous hotel experience - great benefits - career progression
Cons
- toxic work environment. I’ve seen this at another Hilton and the team in the office can be a bit up themselves compared to other staff. It caused a bit of tension when you needed to work with other departments. - also felt like I got belittled a lot because of my age and found the work load very demanding. Everyone was close in the office so I really didn’t feel like I could talk to anyone about this. At times I found if I did something wrong I’d have people snap at me and for the months I was working there, I was covering a lot of sickness while having the least amount of experience. When you’re dealing with bookings for rooms that can cater up to 300 people, demanding guests that think you’re supposed to be organising their events for them and the phone going off constantly, it can be just awful. I felt at the end that I was walking on egg shells and had no confidence in my bigger bookings, thinking they were going to go wrong because the guest would be demanding things so last minute and were unorganised themselves. Or they’d be demanding things that were unattainable and never understood the words no. Working in meeting and events especially with such huge rooms, isn’t easy, especially when your own team talked down to you at times and made you feel like even little mistakes were the end of the world.