Pros
Work remotely with a fair wage, great benefits, and provided equipment.
Cons
My experience at Discover has been challenging due to inconsistencies in training, lack of clear communication, and issues with the company's systems. Despite enjoying engaging with customers, I've encountered frustrations with misinformation and conflicting guidance from trainers, team leads, and coaches. The workplace politics and management's failure to set employees up for success have added to the difficulties. Additionally, the company's handling of mental health, disability, and communication issues has been disappointing. While I appreciate the opportunity to interact with customers, I believe the compensation could be more competitive compared to other companies in the industry. The upcoming acquisition by Capital One brings hope for positive changes to address these issues. I strongly discourage considering employment at Discover based on my firsthand experience with their management. Despite promoting a facade of being a reputable company with a supportive "family" atmosphere, the reality falls short. When seeking assistance or addressing unfair treatment, instead of support, I faced intimidation and bullying tactics aimed at forcing resignation. Despite a record of excellent performance and adherence to company policies, genuine assistance was replaced with hostile behavior. This contradicts their professed values of professionalism and integrity, making it clear that Discover does not prioritize the well-being or growth of its employees.