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      Good - Customer Service Representative Discover Employee Review

      4.0
      Aug 1, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits were amazing Most people were willing to help you with a question without making you feel stupid. good cafeteria

      Cons

      Very rigid call scoring for quality, sometimes ridiculous (after all, the quality team has an error threshold, too) Good training

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      5.0
      Jun 18, 2026
      Principal cybersecurity analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

      Cons

      Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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