Used to be the perfect place to work - Technical Support Dexcom Employee Review

2.0
Apr 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Up until recently this was hands down the best company I have ever worked for. The culture here was amazing, every single person loved their job and had a smile on their face. And because of the culture it made the work wonderful, everyone here truly cared about the work they were doing and the help they were providing people. It was truly a patient care center, and not just another call center.

Cons

Over the past several months the company decided to make changes and pushed for more and more quantity over quality. And with those changes unfortunately came a severe lack of communication and out right hiding information from employees. Which resulted in the announcement that over the next few months they would lay off almost all of there american employees in AZ & CA, in favor of cheaper labor through temp agencies and the Philippines. Apparently quality is no longer a concern for them. They cant keep those people staffed as they are under trained and under paid for the work they are expected to do, so the turn over rate is very high.

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Dexcom Response
7y
Thank you so much for everything you've done for the company and for our patients. I know that the change has been difficult but we have been trying to support our employees as much as possible with resources, time, and events to help them find their next role at Dexcom or with other companies in our locations. I wish you all the best in your next role and appreciate your honest feedback on your experience.

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5.0
May 8, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Great company culture and I love the direction company is going

Cons

Growing pains within company because it grew so fast

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn and work with people who understand how to grow an organization. Excellent technical leadership and delivery - every team you meet with can teach you so much. The company’s product helps so many people - doing great work for a company that does great things in society is rewarding

Cons

Sometimes it can be very busy - growth does come with challenges

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