Good if you need work, don't take it if you have other options. - Technical Support Representative Dexcom Employee Review

2.0
Apr 25, 2016
Recommend
CEO approval
Business Outlook

Pros

24/7 environment means schedules can be flexible. Hourly, non-exempt and plenty of overtime means you can make a lot of money if you put in the extra time. Most patients that call in are nice people. Other employees are nice and helpful, management should be more or less avoided.

Cons

24/7 environment means you probably won't get the schedule you want. They more or less ignore schedule requests and place you where they need people, regardless of what you want. Little room for growth - they hire people into higher positions rather than promoting existing employees. Not a Technical Support role, more of a Customer Service role. They won't hire you for this position if you don't have 24/7 availability, meaning if you have any sort of life outside of work you'll have to choose.

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Dexcom Response
10y
Thank you for sharing your feedback on Dexcom and for your work in supporting our patients. I understand the the difficulty in balancing schedule requests with the need to have 24/7 support.

Explore other reviews about Dexcom

5.0
May 8, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Great company culture and I love the direction company is going

Cons

Growing pains within company because it grew so fast

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn and work with people who understand how to grow an organization. Excellent technical leadership and delivery - every team you meet with can teach you so much. The company’s product helps so many people - doing great work for a company that does great things in society is rewarding

Cons

Sometimes it can be very busy - growth does come with challenges

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