OK...but could have been much better - Service Delivery Manager Dell Technologies Employee Review

3.0
Aug 21, 2008
Recommend
CEO approval
Business Outlook

Pros

so far good balance btw work and personal life. Manager actually tries to accomodate your needs. However, hard to get 1:1 time but when you do then it is OK. No particular required face time needed, as long as you get the job done. Cheap gym access, OK food in the cafeterias. what else can i write...maybe pretty good benefits and relocation assistance. Co-workers seem down to earth. Opportunities to move within the company after 12/18 months. Food in cafeteria is cheap, cheaper and better than some fast food restaurants - serves breakfast, lunch and dinner. Parking is hell in the mornings

Cons

Just too unstructered and at times undefined roles and responsibility. Hard to access management at times. Too large organization and easily becomes one of many. Not sure if the pay for performance metric is really in place and unbiased. Heard rumors that it works like "if i scrub your back then you scrub my back". Parking is hell in the morning. Just too many different tools for the jobs and no compatibility whatsoever between these. Long and hasslesome procedures e.g. submit work orders here (online) and there and no real 'personal' touch to it. Little or none face time with sr. management

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Contract role: good pay and team

Cons

No sponsorship for international students

1.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Today? A job that helps pay the bills.

Cons

The culture completely changed circa 2022. Layoffs happen every month in small batches, so they are not covered in the news with big layoffs, but the total over the last couple of years is 10-20K people per year. Current employees that I still talk to live in constant fear of being laid off. The salary gap between employees in the same function is ridiculous and discriminatory. As a leader, when I'd raise it with HR, it was never addressed. Had a situation where I was hiring an underpaid employee from another team. I wanted to give her a 60% pay increase just to match what her peers on my team made, and I had the budget to do so. HR denied my request to do that raise and only gave her a 20% increase. They didn't want to send the "wrong message" that she was underpaid before (which she was) or that other employees could expect that level of pay raise in internal promotions (regardless of whether they should). They have to come into the office 5 times/week, even though Michael Dell once made fun of CEOs that didn't adopt hybrid/remote work. Just last week, I had a former colleague resign because the stress in the current environment was taking a toll on her mental health. If you have any other option, I'd highly recommend you don't take a job at Dell.

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