Pros
Pros: • The sales team members I worked with were talented and hardworking. • Brand name recognition brings in customers.
Cons
Cons: • Red flags from the start: They pressured me to quit my prior job, then delayed my start for weeks because of disorganization. No communication, no accountability. • Wage issues: Commissions were consistently underpaid based on “unwritten policies.” I currently have a wage theft claim filed with the Department of Labor. • Toxic leadership: Management talks out of both sides of their mouth, prioritizes their own departments or personal interests, and leaves employees unsupported. Favoritism and nepotism are rampant. • Lack of accountability: Finance, service, detail, and office staff were allowed to underperform without consequences. Constant problems with paperwork, vehicle prep, and customer service. • Conflict of interest: The GM doubled as the new car sales manager, making decisions that hurt the used car department and its employees. The GM claims the owner “only cares about new cars.” • Broken structure: Departments work against each other rather than together. Used cars were stuck with other dealerships’ problem inventory while being told to increase volume at the expense of gross — without any adjustment to pay plans. • Culture: Low morale across the board. Many employees disliked working there, and turnover was high.