Avoid at all costs! - Customer Services Team Member Crystal Group Employee Review

1.0
Feb 24, 2016
Recommend
CEO approval
Business Outlook

Pros

If you're happy to ignore the negatives, then it can be a great place to work. People are on the whole good to get along with and management have a smile on their faces most of the time. I've never had any issues with payroll and always get paid what I've earned.

Cons

The egocentricity of certain management figures is unbearable. A day hardly goes by without someone talking about how important it is to 'big up' management. Even the new website is all about management figures because they convinced themselves that they're so important that even members of the public would be interested in knowing all about them. The paltry pay does not help. No wonder the management always have smiles on their faces, it's because they're taking the rest of us for idiots! For a company who takes over 30% of whatever their clients claim back from the banks (30% of the clients money!) the pay is shocking. It's a massively unethical business and I hate being part of it.

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Crystal Group Response
10y
Good afternoon, We are glad to see that you agree with us that the people here are great. We're also glad you had no problems with payroll. As a company we are aiming to become a destination employer and continuous improvement is happening as we speak. We hope you know that management's door is always open for your feedback and ideas about the business. However we will make these suggestions visible to our management team. Many thanks.

Explore other reviews about Crystal Group

5.0
Sep 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Great environment & pay & flexible & treat employees great

Cons

shorter breaks& paid vacation & pay raise for good work & better sir lol

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Crystal Group Response
5y
Thanks for leaving this review. We appreciate you taking the time to share your experience. It's great to read positive feedback and we'll take on board your constructive comments too. Many thanks Tony CEO
4.0
Feb 14, 2025
Recommend
CEO approval
Business Outlook

Pros

ESOP, promote within, positive financial projections, stable company.

Cons

Hours can be long, some disconnect between upper management and staff, communication between departments can be delayed or non-existent. Some tribalism between departments.

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