Lax environment - Front Desk Agent Courtyard Employee Review

3.0
Feb 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Very friendly staff, lax environment and managers, small property

Cons

Communication between managers and employee needs serious work, people are not on the same page and employees are given too much room for error/carelessness without guidance/discipline, basic lack of structure, hire carelessly (not enough/hire under false pretense for schedule availability/not enough people)

Explore other reviews about Courtyard

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company to work with. Very Positive

Cons

Very tough and demanding wirk schedule

2.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The guests were always lovely, and made the job fulfilling.

Cons

Management was awful, no support from them. Favoritism, enabling one person something but not the other. No structure; expectations and rules change by the day. Upper management turns a blind eye to misconduct and abuse of all forms. No loyalty from the company to its employees. Wage theft, illegal time clock adjustments, sexual harrassment from superiors, hostile work environment, all condoned by upper management.

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