Front Desk - Guest Service Agent Courtyard Employee Review

4.0
Sep 21, 2018
Recommend
CEO approval
Business Outlook

Pros

You are the first line and set the impression and tone for the guest. No day is exactly like another because people arriving are from everywhere and they keep your job interesting.

Cons

If you have a team member that is falling short of expectation you will have to work twice as hard to maintain a great first impression for the guest.

Explore other reviews about Courtyard

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company to work with. Very Positive

Cons

Very tough and demanding wirk schedule

2.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The guests were always lovely, and made the job fulfilling.

Cons

Management was awful, no support from them. Favoritism, enabling one person something but not the other. No structure; expectations and rules change by the day. Upper management turns a blind eye to misconduct and abuse of all forms. No loyalty from the company to its employees. Wage theft, illegal time clock adjustments, sexual harrassment from superiors, hostile work environment, all condoned by upper management.

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