Pros
Still searching for the pros…
Cons
This job does not care about employees because if they did they would be more sensitive to employees well being. They want you to work, they don’t care for a work life balance. A lunch break of 30 minutes is unacceptable. Not being able to call out sick without being questioned seems very elementary. The trainer in particular needs help, she always stumbling on her words, makes a lot of mistakes and causes confusion which in result makes the whole class confused and lost and not comfortable moving forward with taking calls. Training is very rushed just like a lot of these third party companies. Luckily I already had customer care experience because this job is low tier, and just because they have reputable clients doesn’t make Continuum reputable. A feel a union coming on…find a better place to work, you will dodge a huge bullet.