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      Continuum Global Solutions

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      Verizon Tech Agent - Call Center Technical Support Continuum Global Solutions Employee Review

      3.0
      Nov 16, 2021
      Call center technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home. Good range of benefits to choose from, but expensive.

      Cons

      Training seemed to not take into account that this was the first time in a call center for a number of people. They used different words, examples, phrases that were extremely foreign to me and expected you to know the meaning. I never felt confident enough on the phones. Getting answers to questions while on the phone with a customer, it could be difficult to get an answer from a supervisor in the main mode of communication which was a chat room. Lots of frustration with this situation constantly.

      Explore other reviews about Continuum Global Solutions

      5.0
      Sep 9, 2025
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership team. Learn on the job. Open door policy.

      Cons

      Job security may be fragile, ie; when a contract ends there are reduction in workforce.

      4.0
      Jun 10, 2026
      Senior it auditor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility: Offers remote work options and flexible scheduling. Coworkers: Friendly teammates and a generally supportive environment . Training: Paid training that allows you to learn new things Benefits: Competitive pay and decent benefits, though this varies by account

      Cons

      Training Quality: Training is often described as fast-paced, unorganized, or too short. Management: Inconsistent leadership and poor communication from upper management. Job Security: Security can be fragile; layoffs often happen when specific client contracts end. Inconsistent Experience: Your day-to-day work life heavily depends on your specific team and client account

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