Pros
Pay and health insurance were acceptable.
Cons
Pay and health insurance. Hours 8:30 am to 5:30 pm. Needed breaks to breathe outside - even 5 minutes - no time. Missed my lunch often - too busy working. I asked to come in at 9:30 am because I had a doctor's appointment and said I would not take my lunch hour. I was told ok, just to have an angry manager from out of town viciously berate me for not being there at 9 am that morning. Employees on 12 floors had been waiting 1 year and a half for passes. I had to drop what I was doing and walk them to their floor and office door. Originally they showed me where I'd be working, keeping the staff area clean; the meeting room, coffee area and lunch table. Then they stuck me in a cold dingy mailroom with no window which had to many boxes and no safe exit in case of fire. Employees kept ordering things like ergonomic chairs which I had to have sent to their homes. It never stopped. They took advantage. Most people worked from home yet kept ordering supplies they didn't need, which gave me a lot of work dealing with UPS and making labels, notifying the and daily searches for passes that were ordered. Many whole floors had zero staff, so very dissatisfied customers came to see me. I helped them and they felt better having someone validate their concerns and offer practical advice. Employees kept messaging me on teams. Hello, how are you today, I was wondering ... That wastes a lot of time. The worst part was seeing that people paying TD insurance were ignored. No one would see them or talk to them or answer emails. For instance, a couple came who had a break in. Windows were smashed and it was winter and cold with snow coming in. They needed to know if they could hire someone to fix it and get reimbursed or what? No answer for 6 month so far. It was no stop and there were work videos about things like the dangers of emails and spam. We had to answer questions online and get 100 % or redo it. We were timed, but there were constant interruptions and considered a bad employee for taking too long. 3/4 of the day was wasted taking people upstairs to their offices. Their passes were ordered over a year before. I found out there were 2 people doing that job and one of them had been there about 23 years and was let go suddenly without warning - to save money. They had a corporate hired gun to call me and fire me - to leave immediately. Apparently I didn't do the job fast enough - but the 2 people who did my work before me were great and quick and efficient and loved by the other staff - and they were suddenly fired too. The firing man lived in another city and had no idea of the non-stop work involved. I would not have answered an ad to work in a mail room. The initial on boarding and tour was just a farce to get me to do that work. ............................................................................................................................................... A lot of the work was taking back company think laptops from employees who were hired and did not last a month - every week many people quit or were fired. Except for the tech guys (very nice, by the way), it seems most Montreal employees were 100% pure laine French Canadians.