Poor Communication and Lack of Diversity - Anonymous Employee Compass Group Employee Review

2.0
Sep 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Prompt response to the pandemic and opening WFH for most employees Decent salary, could be higher

Cons

There were a lot of employees who were furloughed and it wasn't communicated to the rest of the company leaving many teams wondering who to contact to continue projects. Those who escaped being furloughed had their pay cut for an undetermined amount of time. This made it difficult for certain households. Leadership was inconsiderate and lacked empathy during that time and avoided any questions or comments during All Hands meetings. There's a lack of diversity not just by race but by work styles, ideas, troubleshooting approaches, communication, etc. Low- and middle-level managers were not accepting of people who didn't think and work just like them. Those who didn't fit the mold were held back for promotions and stretch projects. Obnoxious amount of meetings and 80% of the time is dedicated to chit chat/unrelated to work. There's no strategy from the top down. So a lot of teams are working in silos. The louder the team's leader, the more likely their strategy wins out over the other teams the work with. We also would create a "strategy" once or twice a year and never look at it again. No KPIs, goals, or way to see if we were successful or not. US employees do not get a PTO pay out when they resign. It's legal but unethical because you earn PTO every month.

Explore other reviews about Compass Group

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

It was great learned a lot about aba and working with clients

Cons

Put with high level cases quickly

2.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

I worked at the John Wayne Airport American Airlines lounge, which served a strong and steady clientele, primarily composed of business travelers. Guests were generally easygoing and professional, with minimal special requests or complex requirements from their side

Cons

The operational and management side was significantly more challenging. The lounge was consistently understaffed, and managers and supervisors often had to step in and cover multiple missing roles just to keep things running. This created a high-pressure environment where tasks that should have been simple often became unnecessarily complicated. There were also strict safety procedures in place, which made sense given the airport setting, but the lack of consistent staffing and equipment issues made compliance difficult at times. In some cases, we were left relying on incomplete processes, such as temperature logs, due to broken equipment and workload pressure. Additionally, perishable goods such as dairy would sometimes sit for extended periods due to last-minute no-shows and staffing gaps, adding further stress to daily operations. Overall, while the clientele and safety structure were solid, the combination of understaffing, equipment issues, and management dynamics made it one of the most stressful and challenging work environments I have experienced.

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