Not bad - Unit Manager Compass Group Employee Review

4.0
Jul 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent salary, straight forward job, lots of resources and training available. My line manager is easy to work with and gives me support and autonomy to run my unit.

Cons

A fine/ average company to work for as a manager, but not for team members or other hourly paid employees. Compass are very reluctant to offer contracted hours to HPEs: zero hour contracts used for TMs/TLs- very hard to recruit high calibre staff with no guaranteed hours or other benefits. Pay the minimum wage for employees age and only 30p extra for supervisors...! If the supervisor is under 25 they will be paid less than a team member over 25. There is also no staff feeding whatsoever in my sector- can't even have a free coffee or use their milk for your tea- very tight! Excessive E-learning as part of the induction, employees expected to spend hours completing e-learning over their 12 week induction period, which is unrealistic in this industry, particularly with labour constraints. Some other managers in my sector/patch seem to have a poor work/life balance and are always doing work from home on their laptops or dialling in to conference calls on their days off, or texting me or each other at 10PM.

Explore other reviews about Compass Group

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Big company with a lot of different opportunities if you find it.

Cons

Not a lot of support from upper management.

2.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

I worked at the John Wayne Airport American Airlines lounge, which served a strong and steady clientele, primarily composed of business travelers. Guests were generally easygoing and professional, with minimal special requests or complex requirements from their side

Cons

The operational and management side was significantly more challenging. The lounge was consistently understaffed, and managers and supervisors often had to step in and cover multiple missing roles just to keep things running. This created a high-pressure environment where tasks that should have been simple often became unnecessarily complicated. There were also strict safety procedures in place, which made sense given the airport setting, but the lack of consistent staffing and equipment issues made compliance difficult at times. In some cases, we were left relying on incomplete processes, such as temperature logs, due to broken equipment and workload pressure. Additionally, perishable goods such as dairy would sometimes sit for extended periods due to last-minute no-shows and staffing gaps, adding further stress to daily operations. Overall, while the clientele and safety structure were solid, the combination of understaffing, equipment issues, and management dynamics made it one of the most stressful and challenging work environments I have experienced.

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