A great place to work - Customer Care Coloplast Employee Review

5.0
May 8, 2019
Recommend
CEO approval
Business Outlook

Pros

I work within the contact centre of Coloplast UK but it is different to your average contact centre. We take incoming calls from all walks of lives, be it be patients themselves, their families or friends, their carers or healthcare professionals. We strive to give people with intimate healthcare needs support and advice, hope and independence. That is what I love about Coloplast - We do not just process customers, we manufacture products to help make life easier, we deliver their products by obtaining the prescriptions from surgeries, we have different areas across the office that can assist people when they need it- Customer care specialists, product specialists, healthcare professional specialists to name a few. The company as a whole provides many benefits - good holiday pay, tax free savings (virgin experience days for example), private healthcare, free fruit and drinks, family fun day, end of year party and plenty more. It is not only the benefits that make it a good place to work but the employees, my colleagues. I have never met so many passionate people under one roof. I also like how we act on feedback, it has brought some positive and exciting changes.

Cons

The office temperature can cause grievances at time.

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1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

They don’t micromanage, supervisors are always willing to help.

Cons

QA is an absolute mess, and they refuse to see the issue which affects everyone’s monthly bonus. If you value your mental health don’t work here, they will constantly talk to you about your “brand” or how you are being perceived if you speak up too much for their taste. They will ask for feedback but never address any issues. Your confidence will be tarnish when you work your butt off and your QA scores are always low, even people that are top tier and leaders within the dept can’t even get decent scores. Unless you are able to be hired by another dept, which that in itself is hard, you have nowhere to go, basically they “promote” you by doing the same job with more pay that comes with extra set of responsibilities while also having to meet your metrics because if not, no bonus.

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