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      Citi

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      Not bad -just not great - Customer Service Unit Manager Citi Employee Review

      3.0
      Aug 9, 2009
      Customer service unit manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits, peer group, call center operations were very standard. Learned a great deal

      Cons

      no where to go. Big Box call center only 3-4 slots for promotion. Most talent left after 2-3 years. Burn and Churn type of job

      Explore other reviews about Citi

      5.0
      Jun 25, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very laid back work env

      Cons

      Slow management and bureaucratic decision process

      3.0
      Jun 29, 2026
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and work/life balance if you're on the right team.

      Cons

      Having a bad manager dictates everything about your job. You will see no upward mobility or compensation improvement if you are under a poor manager.

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