Good Company to work for. - Senior Customer Service Representative Citi Employee Review

4.0
Oct 28, 2008
Recommend
CEO approval
Business Outlook

Pros

There is an excellent opportunity for advancement. Their training is very thorough, although some people tend to get left behind. In my opinion, most of those who do get left behind were not good fits for the job in the first place. Those that do make it through training, and the first 90 days of employment tend to be very successful. If you can tough it out in an entry level position you can work your way through the ranks.

Cons

As stated previously it can be a grind to get a chance at promotion. But like most jobs that's just the way it goes. Senior management makes attempts to give employee recognition, but a lot of the time it as seen as cheesy.

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5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

workk life balance is good

Cons

workk life balance is not good sometimes

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule right out of “training” and FT WFH privilege came much faster than expected. There are some great benefits. Job confidence as

Cons

Training was a waste of Citi’s money and a train wreck. Facilitator was all over the place. Normally there’s a flow to training, there was no flow and it was all over the place. OJT felt like sinking or swimming.

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