Decent company. Low pay, lack of caring for employees, horrible customer service - Night Auditor/Front Desk Agent Choice Hotels Employee Review

3.0
Feb 17, 2018
Recommend
CEO approval
Business Outlook

Pros

Employee discount is pretty nice. It depends where you go and when to what discount you get. Sometimes, it's not worth using as some of the hotels offered are downright nasty. Get to meet different people from all walks of life Gain valuable experience in the hospitality industry

Cons

Low pay Have to deal with occasional rude and unhappy customers no matter what you do Because many if not all Choice Hotels are run independently, some areas offer better working environments than others. Unfortunately, mine isn't great.

avatar
Choice Hotels Response
7y
Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

Explore other reviews about Choice Hotels

5.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Senior leadership, office location, growth opportunities, culture.

Cons

3 days in office was perfect. 4 days is alright. Slim teams- which can be a pro too.

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company, good wlb and perks

Cons

Low salary compared to other in market

See reviews by: Helpful|Rating|Date|All