Work, Work, Work...For Nothing! - Front Desk Clerk Choice Hotels Employee Review

1.0
Apr 15, 2016
Recommend
CEO approval
Business Outlook

Pros

It is good to meet people from different places and learn about different companies that they work for. It's also good when you have guest who are nice and talk to you during your shift. Employee discounts are very helpful when traveling because it helps to save a lot of money.

Cons

There is really nothing to earn while working. It's hard to get a raise, you do not earn paid time off, and you do not get any benefits. In order to book a room under your employee discount, you have to have your manager send you a link through e-mail, and sometimes they act like you're being bothersome when you ask. At my hotel, there is so much negativity and it an be a very hostile environment. Whereas it used to be a fun place to work, everyone seems to stressed and unhappy for a low paying job. There isn't a lot of praise, although guest write nice reviews online, however, when there is one simple complaint they come down very hard on us making us feel unappreciated.

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Choice Hotels Response
8y
Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchisedunder its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

Explore other reviews about Choice Hotels

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great support for advancement in all directions

Cons

WFH was great and having to drive in traffic to be in meetings all day, not fun.

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great learning experience and the team was super kind for someone just starting out and learning. I was trusted and they allowed me to grow as an intern. Pay was also fair and the schedule was flexible.

Cons

The experience was only positive.

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