Pros
Benefits and Paid-Time off (which you will need to sooth your psyche)
Cons
If you like Merry-Go-Rounds or playing Musical Chairs then this is the place for you! In your first year you are guaranteed: • At least one direct report change – I’ve been there for 5 years and I’m on my seventh manager. They make sure that you never get enough time to build rapport with your boss or have enough time under one person so that they can accurately report your growth as an employee. Great way to minimize your yearly merit increase. • A change in your daily duties/ responsibilities – They loooove to call refer to these job description changes as “new challenges” and “a way to express your creativity” and of course when all else fails…. the truth is spilt “these changes reflect the new needs of the company so these needs will be met (with or without you). I was hired as an outbound Customer Care Representative. Within my first 18 months I became an inbound/outbound Customer Care Representative who performed Lead duties such as adding members to the system and tracking referrals. Little by little they add/ change what you were hired to do – I ended up being on a special project (that the company could only keep up for two operational years) being more of a case manager than anything else. Merit increase… 3%. • To see a certain type rise to the top, while you do their work and get no credit – This company likes to promote from within…. but you will soon realize that there is a distinct “type” that is allowed to do so. They pride themselves on diversity, and it can be seen in a way: Blacks and Browns in “menial” positions (customer service, some health coaching positions, caseworkers), Blacks and Whites in lower management (mind you MOST of these people do not have prior managerial training nor do they get adequate training before they are given their own team), these they shuffle around like a pack of playing cards, and then there is a large middle management team that surprisingly does not reflect the “diversity” that is seen in the call centers. I liken it to the effect severe disruption has on the ocean: White seafoam that sits serenely on top of toiled colored water.
