3.0
Mar 26, 2016
Current employee, more than 3 years
Tucson, AZ
Recommend
CEO approval
Business Outlook
Pros
Opportunity to advance and contribute. Satisfaction in helping those in some of the most vulnerable communities. Participation in creating a system of care to help others.
Cons
Workforce Management does not use a formula which indicates the true numbers of staff needed for coverage. They need to add a percentage indicating the amount of staff using FMLA, leave of absence, short term disability, etc ... While it is the employees right to use, an accurate staffing formula is not applied so adequate staffing levels are ensured. There is more to staffing than average speed of answer or abandonment rate.