Field service in US - Fielf Engineer Carestream Health Employee Review

3.0
Sep 5, 2012
Recommend
CEO approval
Business Outlook

Pros

The company has some great people and an outstanding product portfolio. I find that my team has a very high commitment to providing our customers with the best service experience. I find the compensation and benefits to be very competitive. I am given a great deal of freedom to run my territory

Cons

Upper management is very detached from the troops. In order to do your job you need to navigate a continuous stream of new responsibilities that interfere with our actual job. Way too much pressure to constantly sell to our customers. Little is ever done to make the execution of our job easier. I find that I am forced to constantly chase numbers to the detriment of my customers. Our systems rarely work well and present the biggest obstacle to performing our jobs. Software is rushed to market and often requires many updates to work correctly. The field staff is stretched too thin to cover the assigned geography at the high level our customers have come to expect. This is made worse by the fact that key people are constantly pulled out of the field to perform administrative tasks. Sales support is almost nonexistent.

Explore other reviews about Carestream Health

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good hours and great people

Cons

No cons at the moment

avatar
Carestream Health Response
4mo
Thank you for sharing your experience as an intern at Carestream! We’re glad to hear you enjoyed the hours and, most importantly, the people you worked with. Our teams take pride in creating a supportive environment where interns can learn, grow, and contribute in meaningful ways. We appreciate you being part of Carestream, and we wish you the very best in your future endeavors.
1.0
Dec 8, 2025
Recommend
CEO approval
Business Outlook

Pros

The individual people, not the corporate teams but the individual people are great.

Cons

Shrinking, shrinking shrinking. This company was once a $3-4bil in revenue is now under $1bil. Benefits have been cut year after year after year. Leadership which drove sales down is toxic. Maybe it's normal corporate stuff but don't have sales drop 25% in a year and tell us what a great job the sales leadership is doing. In 2025 no merit increases, although certain departments were secretly given bonuses to try and keep them from leaving. The US sales team will fly off to Cabo and Cancun to have weeklong retreats every year, but no room in the budget for raises. In recent Town Hall call the CEO basically promised merit increase next year and said it was put in the budget. BUT IT WAS IN THIS YEAR'S BUDGET TOO!!! Lastly, they've been working to chop up and sell the company for a long time now. Well, it finally happened. A Chinese company is buying bits and pieces now, and coming back in a few years to buy the rest. Of course, this is packaged as a "strategic partnership" after months of lying to everyone and saying nothing was happening. So between no merit, hiding secret bonuses being sent to people, and then saying next year will get merit because it's in the budget, lying about what's happening to the company, lying about selling/partnership, etc. I have to say stay away.

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Carestream Health Response
5mo
Thank you for taking the time to share your feedback and for your many years with Carestream Health. We’re glad to hear you’ve had positive experiences working with individual team members. We understand your concerns regarding company changes, compensation, and communication. Over the past few years, we’ve faced significant market challenges that required difficult decisions to ensure long-term sustainability. While these changes have been challenging, our goal has always been to remain transparent and support our employees through transitions. We appreciate your perspective and will continue working to improve communication and create a positive environment for all team members. Thank you again for sharing your thoughts.
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