Carestream (SOFTDENT) Management is very much like going to High School over again - SOFTDENT Technical Support Specialist II Carestream Health Employee Review

1.0
Oct 5, 2011
Recommend
CEO approval
Business Outlook

Pros

The employees tend to make a good team. It is very cohesive within the employee realm. The pay is not too bad, but could be better. The product portfolio is okay, but the developers of the product do not properly test it to make sure everything is taken care of before rolling out a new product. Working from home is another good benefit of this company, but you have to be in one specific promoted position: TSRII. If you are higher than that position and you would like to work from home, you have to demote yourself.

Cons

I could write a book on the CONS, but I will keep it short: -Recently, they took away several great benefits that made many people stay. Reward Time off was one of those benefits. - The management team is very unbalanced and unfair. Many of them do not know about the product they are managing over. - Favoritism runs rampant in the company. - Human Resources is a joke. If an employee brings up an issue with HR about a manager, it is blown off. - Any advice or feedback from employees is not welcomed. They say they have an open door policy, but it is non-existent unless you are in the management's favor. - Management does not care about the customer at all. - Management is also lazy. Some of the management team have been caught sleeping on the job with no recourse. - Toxic Management - Morale is very low for the company as a whole. - It has gotten to a point where employees are afraid to voice concerns (and that is a problem). - Developers do not properly test their products before a roll-out of a new add-on feature. - Promotion is based on a numbers game. - Money management of the company as a whole is a bit off. For instance: Had a huge company party that was very costly. Two months later, had a huge layoff. Two years later, same thing happened.

Explore other reviews about Carestream Health

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good hours and great people

Cons

No cons at the moment

avatar
Carestream Health Response
4mo
Thank you for sharing your experience as an intern at Carestream! We’re glad to hear you enjoyed the hours and, most importantly, the people you worked with. Our teams take pride in creating a supportive environment where interns can learn, grow, and contribute in meaningful ways. We appreciate you being part of Carestream, and we wish you the very best in your future endeavors.
1.0
Dec 8, 2025
Recommend
CEO approval
Business Outlook

Pros

The individual people, not the corporate teams but the individual people are great.

Cons

Shrinking, shrinking shrinking. This company was once a $3-4bil in revenue is now under $1bil. Benefits have been cut year after year after year. Leadership which drove sales down is toxic. Maybe it's normal corporate stuff but don't have sales drop 25% in a year and tell us what a great job the sales leadership is doing. In 2025 no merit increases, although certain departments were secretly given bonuses to try and keep them from leaving. The US sales team will fly off to Cabo and Cancun to have weeklong retreats every year, but no room in the budget for raises. In recent Town Hall call the CEO basically promised merit increase next year and said it was put in the budget. BUT IT WAS IN THIS YEAR'S BUDGET TOO!!! Lastly, they've been working to chop up and sell the company for a long time now. Well, it finally happened. A Chinese company is buying bits and pieces now, and coming back in a few years to buy the rest. Of course, this is packaged as a "strategic partnership" after months of lying to everyone and saying nothing was happening. So between no merit, hiding secret bonuses being sent to people, and then saying next year will get merit because it's in the budget, lying about what's happening to the company, lying about selling/partnership, etc. I have to say stay away.

avatar
Carestream Health Response
5mo
Thank you for taking the time to share your feedback and for your many years with Carestream Health. We’re glad to hear you’ve had positive experiences working with individual team members. We understand your concerns regarding company changes, compensation, and communication. Over the past few years, we’ve faced significant market challenges that required difficult decisions to ensure long-term sustainability. While these changes have been challenging, our goal has always been to remain transparent and support our employees through transitions. We appreciate your perspective and will continue working to improve communication and create a positive environment for all team members. Thank you again for sharing your thoughts.
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