Pros
Capital One's benefits are terrific. Their PTO/Vacation plans are also great. Insurance provided is well above industry average. Company also provides 5k/year for Full Time Employee Tuition Reimbursement. Dental, Vision, Term Life, AD&D, Disability insurance offered as well. 401(k) match 3% dollar for dollar, and the next 3% .50/dollar. Employee accounts also include free checks, cashier's checks, and no service charges. Training is also very well done, and their internal policy database is very helpful.
Cons
Recently there has been a change in upper management. As a result of that change, and the Dodd-Frank Financial "Reform" bill, there have been severe cuts in staffing and costs industry wide. Now management is micro-managed excessively and needlessly. This is a from Top-to-Bottom problem. From Tellers up to Senior Management there is more coaching taking place thank actual work. Emphasis on customer service seems to be lip service. Employees are not empowered to make meaningful decisions at any level, and redundancy is rampant. Sales and service incentive tracking is archaic at best, and in-accurate on a good day. Sales tracking systems often crash several times, causing people to be paid incentives incorrectly or not at all is not uncommon. Incentive program payments have being reduced approximately 25% annually for the past three years. Oftentimes new product or business lines are rolled-in or rolled-out in unrealistic time-frames, with no real support. Examples: -Mortgage products presently can have up to a 60 days lag time before they get to underwriting, causing duplicate credit applications to be required to proceed with the loan. -Unsecured loan products were completely canceled with three days notice to branches. -Mortgage leads can oftentimes go 30-60 days without being called due to lack of staffing, or lack of accountability. -Underwriting is excessive, unrealistic, and completely without accountability. -Branches have previously been told to stop proactively selling credit-cards completely with short notice. The computer systems are not integrated, and are a patchwork of programs which make accomplishing simple tasks tiresome and difficult. Branches are staffed at a bare-minimum, and customer service suffers as a result. Promotion from within has also suffered as of late, and a large percentage of the senior management comes from outside the bank with little or no experience with the company. Promotion and talent development internally has fallen off a cliff in recent years.