Good for steady pay, but so many other problems - Provider CVS Health Employee Review

2.0
Dec 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Steady paycheck, you won't have to take work home with you. Ability to make scheduling changes if your partners are cooperative.

Cons

This company knows that you are its only salable asset, and often treats providers like they are there to provide market gains for the corporation. Providers have their purse/man-bag checked by store cashiers whenever they leave the store. Unfortunately, because of the location in CVS stores, providers often have to deal with unsanitary bathroom conditions (that patients also have to use), crabby, overworked pharmacy staff, grossly underpaid clerks, and angry store customers; store managers may not be helpful and may contribute to the problem. Providers are told to keep their door wide open when not with a patient, so they are subject to interruptions and demands of any person passing by their office. This contributes to difficult working conditions. The nonsmoking policy is not enforced--store staff and clinic support staff are allowed to smoke on company property. Vacation, sick, and CE time are all in one pot, and the accrual rate does not measure up to industry standards. Providers are discouraged from "calling off" even for legitimate reasons. IT support is inadequate; new updates are often rolled out full of bugs and without provider perspective. This really affects how smooth the work goes. The computer-generated scheduling doesn't allow even for bathroom breaks or getting behind. For example, if patients are scheduled 18 minutes apart all afternoon until closing, and a patient takes much longer, the provider will be behind the entire time with no way to fix it. Then management holds the provider responsible for leaving late. These problems are especially obvious when there is no clinic support staff present. Performance reviews are conducted using metrics that do not reflect how hard the provider works. There is a great deal of favoritism allowed. The company culture is very much one that discourages perspectives other than those that reflect on the company in an unrealistically positive manner.

Explore other reviews about CVS Health

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good first job but stay focused to move up

Cons

Pay is okay compared to other

5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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