Pros
The training team is really good.
Cons
• Performance metrics are implemented in such a way that employees rarely "earn" a max raise during your yearly review. • You're hired on and trained in two "skills". As you progress, you train in more "skills" which increases your workload. There is no compensatory pay raise as you demonstrate ability to provide support in multiple areas; you just increase your workload. So, you're almost incentivized to be good enough to not get fired, but not so good that they continue to train you because that just results in more calls. • The reason more calls/skills is a bad thing is because there's no upward movement. Rarely does a position become available, and when one does it's almost always filled based on seniority, not skill or ability. Upper-level positions are filled from outside the company, and mid-tier workers are content enough to just stay there, so there's no upward mobility for entry-level workers. Treat this job as training for another company. • Pay is bad. You start at $13/hr, which isn't terrible, but there's no increase as you learn more support skills, so ultimately you will be there for multiple years earning your paltry $0.20/hr or whatever annual raise. • Lack of pay increase means that people don't stick around. This means that level of service drops because your best employees leave. • Benefits are terrible. No coverage for any kind of ADHD medication. It was cheaper to take a coupon and go to Walgreens than it was to fill at the pharmacy I worked for.