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      British Airways

      Part of International Airlines Group

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      British Airways reviews

      A mixed bag - Customer Service Manager (CSM) British Airways Employee Review

      3.0
      Oct 16, 2025
      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Small base with great colleagues, not just a number, nice hotels, decent crew food, staff travel perks

      Cons

      Some roster pairings are abusive and gruelling leaving you feeling tired all the time. Arrogant middle management who think they know better than crew.

      Explore other reviews about British Airways

      5.0
      May 23, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good facillities , and advance company

      Cons

      The food on the airplane isn't good

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