Severely Understaffed - Service Desk Student Employee Boston University Employee Review

Within the past year many of the full time staff members have left the Service Desk division of the ITHC with almost no new hires. Because of this the quality of service has gone down, and the students are the first ones to hear about it when someone calls in because they are getting horrible service. Its really frustrating to get yelled at every third time you pick up the phone, especially when you know the person on the other end is perfectly justified in being frustrated with the sub-par level of service.