3.0
Mar 30, 2016
Former employee, more than 3 years
Durham, NC
Recommend
CEO approval
Business Outlook
Pros
Excellent compensation, great benefits, and wonderful colleagues with diverse backgrounds. Before 2014, culture and values were very important to this company.
Cons
Restroom breaks had to be scheduled in to our workday. Managers and supervisors would hover over us making our jobs very difficult. We were told that we had to shove in as many calls in a day even if that meant our patient's needs were not met. This was in direct contradiction to the 'one call resolution' that the company supposedly felt was important. Morale went down hill as the company became greedier and greedier. They got rid of patient programs that were the reason for the companies success in the first place.