A company that used to have a lot of heart. - Patient Services Coordinator Biogen Employee Review

3.0
Mar 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Excellent compensation, great benefits, and wonderful colleagues with diverse backgrounds. Before 2014, culture and values were very important to this company.

Cons

Restroom breaks had to be scheduled in to our workday. Managers and supervisors would hover over us making our jobs very difficult. We were told that we had to shove in as many calls in a day even if that meant our patient's needs were not met. This was in direct contradiction to the 'one call resolution' that the company supposedly felt was important. Morale went down hill as the company became greedier and greedier. They got rid of patient programs that were the reason for the companies success in the first place.

Explore other reviews about Biogen

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great mission and leadership at all levels

Cons

Some managers isolated you and your contributions, and it is not easy to overcome this when you work remotely

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits package is strong and competitive, which adds a lot of overall value. There are many internal departments and career paths, making it relatively easy to explore new roles and grow within the company. On-site cafeteria is a convenient and appreciated perk. Many colleagues are highly experienced and have been with the company and industry for years, making them great resources for learning and mentorship.

Cons

Promotion policies can be limiting—there seems to be an informal rule that prevents employees from being promoted more than once in a year, even for high performers. Salary could be more competitive compared to market rates. Equipment and internal systems feel outdated and could benefit from modernization to improve efficiency.

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Biogen Response
3w
Thank you for taking the time to share such detailed and constructive feedback. We’re glad to hear you value our competitive benefits, diverse career paths, and the opportunity to learn from experienced colleagues, as well as perks like our on-site amenities. We also sincerely appreciate your candid input on promotion timelines, and compensation. We recognize how important it is to reward high performance, remain competitive in the market, and provide efficient tools that enable our teams to do their best work. These are areas we continue to evaluate and improve through ongoing reviews of our talent processes, compensation programs, and technology investments. Your insights and suggestions are incredibly valuable as we evolve, and we encourage you to continue sharing feedback to help us strengthen the employee experience and support long-term growth and success. Any additional feedback you can provide related to your experience is always helpful. You can do so confidentially by emailing talentfeedback@biogen.com. - Maria, HR
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