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      Beyond, Inc.

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      Beyond, Inc. reviews

      Just another call center... - Customer Service Representative Beyond, Inc. Employee Review

      1.0
      Sep 29, 2015
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers were great. Ping-pong table and pool table in the break room. Assorted food vendors for lunch.

      Cons

      Training does not prepare you adequately for the call center floor. Procedures and policies are completely different than actual practices. Calls are nonstop; managers are constantly harping at you to get out of wrap and take another call. You have no time to adequately research and address customer complaints, so the customers keep calling, which results in a death spiral. Wages are below market average.

      avatar
      Beyond, Inc. Response
      10y
      Thanks for the feedback. I hope that you've experienced a change recently as we continue to work with our teams to find appropriate balance in the call center. We agree with you that it takes great training, quality, and leadership to find success in Customer Care and we're working hard to provide it. It takes feedback like this to get better!

      Explore other reviews about Beyond, Inc.

      5.0
      Jun 13, 2025
      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      great leadership and good processing

      Cons

      No Heirarchy in the company

      1.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast paced environment with LOTS of hands-on experience with many different tools. The people are the reason to stay, lots of smart and caring people, managers, and leaders towards the bottom of the food chain.

      Cons

      Upper Management has completely destroyed this company and gutted it. In my several years at the company, communication is as poor as it could be. Bonuses are promised and then not followed up on. RIFs happen far too frequently. It is abundantly clear that this company does NOT care about it's employees, and at the moment is almost seems like they are trying as hard as they can to get people to quit so they don't have to pay severances before acquiring more companies and moving headquarters to Texas. The culture in the days of Overstock was incredible, it made people excited about being able to work there. Now people are hanging on by threads, large teams are now carried on the backs of just 1-2 people without additional pay as we see co-workers get laid off left and right. It is not sustainable. Important things are being missed because there are not enough people to do the work, which will end up biting the company in the butt for compliance and finance reasons.

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