Pros
The pay is very good for customer service and the ability to actually move into different positions is an excellent way to never be bored at work. Many of the people here are very friendly.
Cons
The locations of the company are very inconvenient and out of the way. Quite a few supervisors are condescending and don't treat people with respect. The call center is located within a warehouse that gets very loud when it rains or if there is a truck in the warehouse and the customers are very displeased with this when this happens. There are also times that supervisors will collect on the call floor and applaud while customer service representatives are on calls nearby. Sound travels very well and makes speaking with customers difficult. There is no covered area for smokers at the call center and does not help with morale.