Job is fun but CS leadership is untrustworthy - Customer Service Beyond, Inc. Employee Review

3.0
Aug 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Cool people. Your peers are what make coming to work at overstock worth it. The job itself is fun and rewarding.

Cons

You’ll work in a hostile work environment. Leadership seems to think that fear tactics are what will get results from people who are already working so hard to stay above water. Everyday feels like a constant battle with the CS management in customer care. You’re not considered a human being, you’re only a number. You’re shown zero appreciation however when you’re screwing up, they will not hesitate to let you know. Leadership has no structure or any clue what they’re doing and takes no ownership when they’re the ones that are actually messing up. They’re out for themselves only, will throw you under the bus and will provide no development. The only communication you’ll receive is if you’re not 100%. Transparency? What transparency?

Explore other reviews about Beyond, Inc.

5.0
Jun 13, 2025
Recommend
CEO approval
Business Outlook

Pros

great leadership and good processing

Cons

No Heirarchy in the company

1.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fast paced environment with LOTS of hands-on experience with many different tools. The people are the reason to stay, lots of smart and caring people, managers, and leaders towards the bottom of the food chain.

Cons

Upper Management has completely destroyed this company and gutted it. In my several years at the company, communication is as poor as it could be. Bonuses are promised and then not followed up on. RIFs happen far too frequently. It is abundantly clear that this company does NOT care about it's employees, and at the moment is almost seems like they are trying as hard as they can to get people to quit so they don't have to pay severances before acquiring more companies and moving headquarters to Texas. The culture in the days of Overstock was incredible, it made people excited about being able to work there. Now people are hanging on by threads, large teams are now carried on the backs of just 1-2 people without additional pay as we see co-workers get laid off left and right. It is not sustainable. Important things are being missed because there are not enough people to do the work, which will end up biting the company in the butt for compliance and finance reasons.

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