Full of toxic and gaslighting culture - Anonymous employee Belong (CA) Employee Review

1.0
Nov 16, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

the hardworking people who actually run this company (your teammates!)

Cons

Like every Series A company, you have to work hard and play hard, but it is just VERY toxic at Belong. Senior leadership continuously gaslight their employees and give "motivational" speeches in meetings to try to encourage them, but it's just degrading most of the time. They normalize toxic culture by telling their employees they need to work harder rather than fix the problems. There is no work-life balance. You're expected to be online 24/7, even on the weekends and VACATION. Burn out here is REAL. False career advancement and growth. They hire people for one role and then assigned tasks for a completely different role once they start. It sets everyone up for failure - this is a result of them announcing that they have "mutually" parted ways with people based on performance. At least once a week, someone is let go base on "performance," and it's always "mutual." All of the hard work that their employees do to run this company are unappreciated. Leadership fails to listen to any feedback and cuts anyone they think doesn't "fit" into the company or vision. Public slack call outs are normalized here. When you receive a bad CSAT or review from a customer, you're publicly called out. You always have to be ready to explain yourself. Senior leadership doesn't care if you're right or wrong. You NEED to get it right.

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Belong (CA) Response
5y
Hi there, Thank you for leaving us a review. I was disappointed to read that your experience at Belong was not positive; that is not the type of culture we are building, and I hope you'll take the time to give us feedback directly so we can learn more about your experience at Belong.We feel fortunate to have the amazing talent we have. Since the date you posted this review, we created a few channels to celebrate wins and post praises, and they are some of the most popular channels. We also have a significant section of our all-hands entirely dedicated to celebrating our team's excellent contributions.We live and breathe our virtues, giving and receiving feedback is one of them, so I truly hope you'll send a note to my personal email address (flora@belonghome.com) to allow us to grow and learn as we keep scaling Belong. I look forward to hearing from you! Flora Fiorillo Head of Talent

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Cons

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2.0
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Pros

The company has unbelievably high standards and thinks far to highly of itself. Not even sure that counts as a pro. But if you somehow get hired, it means you managed to survived the absurd expectations. So I guess that says something.

Cons

- Management keeps insisting this is not a call center role, but that is completely laughable because it absolutely is! - Honestly, it is even worse than working at a call center! - The workload is far more demanding, far more exhausting, and requires much more than simply answering calls and giving responses! - Every interaction becomes another urgent problem dumped on you that needs immediate action! - You are expected to move nonstop, think nonstop, react nonstop, and survive under constant crushing pressure every second of the day! - The pace is so outrageously intense that you completely lose track of time and everything happening around you. - By the time shifts finally ends, your mind and body feel completely wiped out and you suddenly realize just how severely exhausted you actually are!!

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