Disappointing, chaotic, impersonal. - Sales Associate Bath & Body Works Employee Review

1.0
Sep 5, 2018
Recommend
CEO approval
Business Outlook

Pros

The products are great. You can get occasional gratis and the uniform is cute. They are lenient with tattoos, piercings, and colored hair. Pay was good.

Cons

My first day on the floor, I got thrown into the front of the store with about 10 minutes of training prior. It was chaotic and I was expected to reach a sales goal and direct people to what they were looking for, even though it was my very first day and I didn't even know what all the products were! The headset was distracting and interrupted my conversations with customers. My first shift was 3 hours, and about 30 minutes of it was spent filling out paperwork. So I only spent about 2 1/2 hours on the floor. Right before my shift ended, my manager came up to me and said there were not enough sales with my name assigned, and asked how I was going to fix it. I found it very rude considering it was my first day, my first shift, I had minimal training, and I wasn't even fully aquatinted with the product to be able to help people in the first place! All management seems to care about is sales, not the customers or employees.

Explore other reviews about Bath & Body Works

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun co-workers and friendly management

Cons

Floor sets are long and late but easy hours Random hours

1.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good discounts on merchandise, easy work.

Cons

I would have loved to purchase some of their products conisdering the 40% off discount for employees, but they failed to pay me enough to sustain myself let alone buy from their store! I was getting paid about $150 every two weeks! They never notified me about how little I'd be working or about what my schedule would be like, my shifts were completely random. If you want a set schedule each week. this job isn't for you, you're lucky to get 1 shift a week that only lasts about 3-4 hours. Once again, my supervisors failed to mention this, thinking it was more important that I know how to sell products than whether or not I get paid enough to survive. I don't know why there was so much emphasis on selling merchandise to customers anyway, these products practically sell themselves. I had a lot of questions starting out since I was a NEW EMPLOYEE and all and had never worked a job like this in my life, but for some reason my supervisors failed to see this and instead made me feel ashamed and embarassed for asking the simplest of questions. They'd actually get mad and a little sassy at me for asking a question, like where a specific item was or how to do a return. I have to remind you, I had just started and my shifts were so sporadic it was difficult to retain all the info, so I HAD to ask questions.

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