Working at BBW is always fun but there are few benefits, no regularity to shifts. Hard to rely on when you have bills. - Sales Associate Bath & Body Works Employee Review

4.0
Jul 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Fun environment and good quality products to work with all day. I put lotion on as often as I show it to a customer. Training can be brief but other associates are always happy to help you out, just ask. While the associate discount is low (30% as opposed to the average customer discount around 40%-60% if they use coupons) you can use your discount at other company stores such as Victoria's Secret.

Cons

The hours offered are often unsteady, dependent on the hours the store has to offer at the time. One week I'll work 30 hours, the next 7. Perhaps this wouldn't be a problem for someone who has no bills to pay but that simply isn't the case for most. Also, a great deal depends on your manager. I can ask one Manager a question, get an answer, ask another Manager and receive a different answer. Sometimes you honestly have no idea how to do something you do multiple times a day, this is most evident in returns and exchanges. Average pay starts around minimum wage for part-timers. Once a year there SHOULD be a review which usually brings a small raise with it but I have seen these reviews never be completed. Of my five years working at BBW I have had three Partly because of the fluctuating management team. Which brings me to the final topic, promotions. I have seen many girls promoted from Sales Associate to Sales Lead or even Co-Manager. Co-Managers are often given the opportunity to apply for a store management opportunity. BUT, I have also had a manager who hired two Co-Managers and a Sales Lead from her old place of employment. Opportunity seems to depend on the stability of the current management team as well, some stores never have open positions some need new management every few months.

Explore other reviews about Bath & Body Works

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun co-workers and friendly management

Cons

Floor sets are long and late but easy hours Random hours

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at the Home Office space in Columbus was a huge perk. Star Bucks and employee only healthcare services provided onsite. Rich culture that encourages being yourself and working hard through partnerships with other associates.

Cons

Learning & Development within Human Resources was a very ambiguous field to work in. Management left me chasing my tail and sent me down rabbit holes they later scolded me for pursuing. There was one instance where I had to update Onboarding materials, I was told to use a specific font and to reach out to Marketing to obtain the font. Marketing told me that font was retired and I could use a variety of other fonts. My Manager told me "no you're going to use that font," I had no access to that font and she would not do anything to help grant me access to that font, I needed Adobe Pro installed on my computer to obtain the retired font, and she did not approve the budget request for me to get it installed. I had to go through IT to obtain a work around that she did not help with at all. I'm not sure if it was a test or what in the world she was doing, but it was that kind of indirect, weird, almost non sequitur responses from her while trying to deal with a simple request of utilizing the correct font that continued while working with her. "What do you want to work on?" I would explain what I wanted to work on. "Well no, that wouldn't be good at all, that would be a complete waste of time." I had a stellar experience working with the Learning & Development team in the Distribution Centers for 2.5 years, but moving to the Home Office space was a complete 360, from comfort and encouragement, to ambiguity and cold shoulders from leadership.

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