Toxic environment with low pay and poor management - Sales Associate Bath & Body Works Employee Review

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Already at the store to pick up my items during sales. Loved getting to know the customers.

Cons

Low pay. I only got a "raise" after a year because minimum wage increased. Mind you I have experience in retail and still only got minimum. They work you to death pushing product, baskets, demos, purchase with purchase, loyalty info, etc on everyone while managers hang out. I couldn't even get a sip of water for hours. I'd have to pack lozenges just to be able to keep talking. The workload is very uneven between managers and usually one sales employee who is doing it all..selling, register, and bopis. Breaks are hit or miss..usually miss so if you like working 4.5+ hours hustling with no break this is for you. Managers like to micromanage and always assume you are doing something you're not supposed to be. Always asking why you are here, where are you going, what are you doing. Unprofessional environment. No one is introduced, interviews are done on the floor in front of customers as well as reviews. Store goals and focus is also done right on the floor next to customers. It's embarrassing how unprofessional they are. They scream in your headset when the hour is almost up to get everyone to the cash wrap to check out so they can make their hour when you're trying to sell or answer a customer's questions. No one tells you what is going on in the store and one person says to do it this way, another says you're supposed to do it this way...everyone is doing it differently depending on what manager told them what. It's a hot mess. Their selling strategy is horrible and scares away quieter, softer customers who don't want to feel like they are at a carnival. Never enough hours. They are always hiring and only give you under 10/week. It isn't enough to get to know the new products or where they moved the old ones.

Explore other reviews about Bath & Body Works

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun co-workers and friendly management

Cons

Floor sets are long and late but easy hours Random hours

1.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good discounts on merchandise, easy work.

Cons

I would have loved to purchase some of their products conisdering the 40% off discount for employees, but they failed to pay me enough to sustain myself let alone buy from their store! I was getting paid about $150 every two weeks! They never notified me about how little I'd be working or about what my schedule would be like, my shifts were completely random. If you want a set schedule each week. this job isn't for you, you're lucky to get 1 shift a week that only lasts about 3-4 hours. Once again, my supervisors failed to mention this, thinking it was more important that I know how to sell products than whether or not I get paid enough to survive. I don't know why there was so much emphasis on selling merchandise to customers anyway, these products practically sell themselves. I had a lot of questions starting out since I was a NEW EMPLOYEE and all and had never worked a job like this in my life, but for some reason my supervisors failed to see this and instead made me feel ashamed and embarassed for asking the simplest of questions. They'd actually get mad and a little sassy at me for asking a question, like where a specific item was or how to do a return. I have to remind you, I had just started and my shifts were so sporadic it was difficult to retain all the info, so I HAD to ask questions.

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