Pros
Salary. PERIOD Customer service is somewhat good they try and listen u can approach anyone at senior management but olb sucks to its very core..i have worked.for both departments.... I am a current employee serving notice period...
Cons
Here we go:- *too many changes in internal management *worst transport drivers never reach pickup location on time and prefer rash driving *all they care about is meeting their cost matrix, they would try and meet it on the cost of customer experience (for example someone would disconnect a call right away if they cannot think of a rationale or argument), *feedback is not appreciated, i tell u how this works they would ask to present ur opinion im a candid manner and then they would use it against u *one just cannot disagree, you have to b a "yes" servant in order to grow *if.they do not like u be ready for a destructive feedback *incompetent mangers in olb in terms of process and most of it all in terms of respecting someone.. *this one is a bit personal, when i joined barclays i thought of it as a big company but it's been 2 years now, u would get better exposure and work environment in a reputef domestic call centre, if u know what i mean *one can check the facebook page and read customer reviews and they'll find out how hollow this street giant is.......