Pros
They started to recognize the extra efforts put in by customer service representatives.
Cons
The high up management at my location was sexist, and regularly told the people in my position how invaluable we were. We had to have multiple meetings with management due to the conflict between the two and the lack of respect to employees from management. Males were in the high offices and made it abundantly clear that women would never be in a high position. For a woman to get into sales, in our office, she would only be given cheerleading/dance. The condescending nature of the men in the office was too much to handle as a college graduate who was in my first job and could run circles around the sales team in any computer program. In my opinion, they lost a lot of good employees due to the constant derogatory comments from males in the office.