Pay Is Above Industry Standards For Entry-Level Employees - Customer Service B&H Photo Video Employee Review

the company benefits are good

long hours and some clients can be demanding

• Talented, hard-working colleagues who genuinely care about delivering quality results. • The company has strong brand recognition and a long history in the photo/video industry. • Opportunities to take ownership of complex projects and develop cross-functional skills.

Across my time with the company, I experienced several leadership and communication challenges that affected team morale, clarity, and psychological safety: • Unclear expectations and inconsistent communication: Project success criteria and performance expectations were often not clearly defined, leading to misalignment, rework, and uncertainty about priorities. • Feedback lacked structure and consistency: Performance feedback was irregular and frequently non-constructive. When guidance was given, it tended to be broad criticism rather than actionable steps for improvement. • Difficulty obtaining clarification when needed: Team members often struggled to receive timely clarification on responsibilities or project direction, making it harder to understand the full scope of their roles. • Discouraged escalation and limited support: At times, employees felt discouraged from bringing concerns to HR or other support channels, creating an environment where individuals hesitated to seek fair resolution. • Meetings used in ways that increased stress: Meetings were sometimes scheduled under one expectation but then used to discuss unrelated issues or deliver prolonged criticism, contributing to anxiety and reduced trust. • Perceived inconsistency in how opportunities and scrutiny were applied: Certain employees appeared to receive preferential treatment while others faced harsher scrutiny without transparent justification. This imbalance affected morale and trust in leadership.