4.0
Aug 18, 2016
Former employee, more than 5 years
Acton, West Midlands, England
Recommend
CEO approval
Business Outlook
Pros
Continous training and opportunities. Continously being monitored and evaluated. Good pay scale. Good environment. Free hot drinks.
Cons
Too much emphasis on stats, some irrelevant and hard to achieve, such as call handling time whilst being told to resolve the customers query or problem to the best standard.