Terrible - Customer Service Agent Apple Employee Review

1.0
Aug 19, 2012
Recommend
CEO approval
Business Outlook

Pros

Can't think of any really. I suppose having any job is better than being unemployed - but then again maybe not. There were discounts on Apple products for those into Apple's gadgets - but that wasn't me.

Cons

Very unpleasant working environment. Call centre area was a big artificially lit room with no windows. If you're working in After Sales you have to take dog's abuse from customers. There should nearly be counsellors on site to help people cope! New customer service agents are expected to come up to speed unrealistically fast on everything. I was so unhappy working there I actually became ill (for pretty much the first time in my life) - something I attribute to the stress of working there - and had to leave.

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5.0
Jun 5, 2026
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CEO approval
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Pros

The environment and team are great.

Cons

No cons that pose as a deterrent

4.0
Aug 28, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

We work with geniuses - in every department, We create innovative products that thrill our customers and create new product categories - who else can say that?

Cons

ZERO ZERO ZERO work/life balance. Execs have been saying for YEARS that they understand and will make it better. But in actuality, it gets worse every year! It is obviously top management LIP SERVICE because if they meant it, they could fix it tomorrow. They have hundreds of BILLIONS in the bank. If they REALLY cared about employee work/life balance, they could bring aboard the right number of folks to make that issue dissolve. Sick of hearing the lies. Just don't lie about wanting to fix it, when they clearly DON'T care

1500
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