Pros
PTO balance available at the start of the year instead of accrual Remote work
Cons
Workload is insanely heavy. Training was absolutely terrible and didn’t go over anything that was needed to know the job. When out of training, management admitted to the new training program being terrible but did nothing about it. Was offered 5% 401k match when offered the job, 6 months in they changed the 401k match to 4% and you must contribute 6%. Was told schedule would be 8-4:30, 6 months in got told there is a shift bid you have to go through every year and no promises what you’ll end up with and got stuck with 9-5:30. Medical benefits are TERRIBLE. Extremely expensive, high deductibles and no one accepts the crappy insurance they offer. Systems are outdated and there is no streamline process for anything they do, you have to use 2-3 programs to accomplish one thing, oh and don’t forget you have to use a different browser for each program you use. You are expected to be logged into phones basically all day, which would be a problem if you weren’t taking customer service calls for other peoples claims 2-3 hours of your day. While dealing with those customer service calls, missing your actual customer calls while on the other line actually gets held against you when it comes to your “review” which is also a joke.. Turnover is extremely high because of how terribly the workload is, which constantly leaves teams short staffed and you are expected to pick up on other peoples slack on top of your own work. You will be expected to handle different types of claims that would normally pay a higher salary (such as condo claims) but because they can’t keep anyone in condo dept, you will be told to take condo claims with no training or extra pay. The most annoying thing was preparing repair estimates. You are only given $500 in authority to pay customers so must request auth for basically every customer. But you get no help writing estimates so the auth consultants constantly kick back your auth request because they don’t agree with your estimate. Don’t ever expect to take a lunch or a break. I had to work through my lunches in order to stay afloat or would come back to 10 vmails. I could go on for hours on all of the cons. I’ve never worked for a company for as short of a time as I did at Allstate. I left after 8 months for their main competitor and am blown away with how much better my new job is. When putting in my 2 weeks notice, my manager said I was making a good decision to leave because of how terrible the company is..