Pros
PTO Time off in your first year (you will need it for this job), education reimbursement immediately other than this not much positive at this company!
Cons
Very low pay compared to the industry, extremely micro managed, same people get promoted, no career path (they try to sell you on it is a possibility but you start to realize it is just a pipe dream if your "numbers" aren't what they want and on top of it a promotion should be how you would do that new job not how your numbers are currently), 25 new employees in the department every 3 months, 401k vesting takes 3 years so no point in investing in it if you are not planning to stay 3 years. Department is set up to "investigate issues on your own" while the managers have no idea how to do the job and if you do not follow the "standard process" you will get bad reviews even though you resolved the customer issue. Department is setup to say no to customers on almost every issue and "show the agent why". Very little room for innovative forward thinking individuals that are motivated.