Pros
Crash course in operations of a book of business, able to leverage this experience for better paying positions and knowledge to operate businesses A few months of operations management experience with will set the employee up for much better future opportunities. If one were to view this job as a low paying apprenticeship, there truly is something great to be obtained from this experience and I'm grateful for the opportunity to learn what I've learned. Your experience here will rest entirely on your direct line of managers. There were lots of people in the office who were great people. Ex-cops, military guys, security guys, lots of down to earth guys who understand what it's like to be out in the field. Senior Management seemed like real people. The GM and VP were easy to talk to and provided guidance and assistance. AUS has zero diversity issues. I would routinely hire women, LGBTQ+, minority and other protected classes.
Cons
Your experience here will rest entirely on your direct line of managers. Have managers that have never worked in a uniform in their life but expect officers to leave their children at home alone in the snow in order to show up for their shift? Interview your managers during the interview. The salary is insultingly low for the amount of responsibility. My book of business operated $8mm a year. Increasing profit a week by yearly salary only to be told it's not good enough is extremely bad faith. Bonus structure has diminishing returns and doesn't even compensate for the starting salary should be anyway. Schedule is "8-5" but there was never a day where I was done at 5, EVER. The reality is you are on call 24/7. Calls at 3 am are extremely normal due to the 4 hour call out rule and first shift starts at 7am. Expect calls when all shifts start, 7am, 3pm, 11pm and 4 hours before when all shifts start, 3am, 7pm, 11 am. 100 hour weeks are common. Management has a rule where you must return a superior's phone call within 2 hours. I've received calls at 2 am from managers, when do you sleep? The question to ask on the job is not what you are making here but what are you becoming here. Not many AOP like their answer to that question. Some jobs don't pay enough and cost too much.